Pauline was our agent for both selling our home and purchasing our new home. She was fully engaged and responsive in all aspects of the process, from providing a stager to help us prepare our home for sale to finding us just the right home in the perfect neighborhood to working through the negotiations on both sides of the transaction. Pauline's efforts clearly reflected her knowledge of the area, the industry, and most importantly, our needs and wants. Even when faced with difficult agents on the other side of the table, Pauline kept her composure and professionalism, and most importantly, her great sense of humor. Her willingness to do the little things at every turn and really go above and beyond what most real estate agents would entertain clearly separates Pauline from others in her industry. She's a great example of everything a real estate agent should be - intelligent, personable, knowledgeable, caring, and well-connected.